The Times

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New research reveals the growing prevalence of "conversational everything" for customer communications

  • Written by Auzzi Shopping

Infobip data from more than 449 billion interactions in 2022 shows conversational experience is becoming more popular across all forms of customer communication, from sales to customer support

KUALA LUMPUR, MALAYSIA - Media OutReach - 29 March 2023 - New research from global cloud communications platform Infobip reveals the growing trend towards conversational experiences for customer communications.

Read more: New research reveals the growing prevalence of "conversational everything" for customer...

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